Privacy Policy

Definitions

Customer : any professional or natural person capable within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site which is the subject of these general terms and conditions.
Services : https://www.oceanvacances.com/ provides Customers with :
Contents: All the elements making up the information on the Site, in particular text - images - videos.
Customer information : Hereinafter referred to as «Information (s)», which corresponds to all personal data likely to be held by https://www.oceanvacances.com/ to manage your account and customer relations and for analysis and statistical purposes.
User : Internet user connecting to and using the above-mentioned site.
Personal details: «Information which enables, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies» (article 4 of law no. 78-17 of 6 January 1978).
The terms «personal data», «data subject», «sub-processor» and «sensitive data» have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679).

1. Presentation of the website.
Pursuant to Article 6 of French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website are hereby informed that https://www.oceanvacances.com/ the identity of the various parties involved in its implementation and monitoring.

Owner: SAS EVA Ocean - Camping Océan Vacances - 63 Allée des Bruyères - 17110 Saint-Georges de Didonne
Tel: 05 46 06 80 00 - email: contact@oceanvacances.com - website: http://www.oceanvacances.com
Capital of 1000€ - SIRET 839 544 509 00020 - Code APE 5530Z - Camping classement 4* Décision Atout France n°C17-044018-001 du 27/07/2023
Mediator: CM2C - 49 rue de Ponthieu 75008 Paris. Represented by Loïc Péron (Chairman) and Stéphane Péron (CEO).

Publication manager: david rembowski - david@camping-oyam.com
The publication manager is a natural person or a legal entity.

Data Protection Officer: David Rembowski for Ocean Vacances - david@camping-oyam.com
The legal notices are taken from the template provided by the free generator offered by Orson.io

Site creation: Eneko, expert in WordPress site creation and load speed optimisation, based in Singapore. More information on www.eneko.sg

Graphic design: Caléis, a graphic design and web development agency in Bordeaux, designed the site. For more information www.caleis.fr

Hosting: 2GCI, web hosting and development in the Landes, provides high-performance hosting for this site. For more information www.2gci.fr

2. General terms and conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may not in any way reuse, transfer or exploit for its own account all or part of the elements or works of the Site.
Use of the site https://www.oceanvacances.com/ implies full and unreserved acceptance of the general conditions of use set out below. These conditions of use may be amended or supplemented at any time. https://www.oceanvacances.com/ are therefore invited to consult them on a regular basis.
This website is normally accessible to users at all times. However, the company may decide to interrupt it for technical maintenance purposes. https://www.oceanvacances.com/, will endeavour to inform users in advance of the dates and times of the intervention. The website https://www.oceanvacances.com/ is regularly updated by https://www.oceanvacances.com/ responsible. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to familiarise himself with them.

3. Description of services provided.
The website https://www.oceanvacances.com/ is to provide information about all the company's activities. https://www.oceanvacances.com/ endeavours to provide on the site https://www.oceanvacances.com/ information as accurate as possible. However, it cannot be held responsible for any omissions, inaccuracies or failure to update information, whether due to its own fault or to the fault of third-party partners who provide the information.
All the information on the website https://www.oceanvacances.com are given for information only and are subject to change. Furthermore, the information contained on the https://www.oceanvacances.com/ are not exhaustive. They are given subject to any changes that may have been made since they were put online.

4. Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. Furthermore, the user of the site undertakes to access the site using recent, virus-free equipment and with a latest-generation, up-to-date browser. https://www.oceanvacances.com/ is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: no. 2016-679)
The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, improvement of its infrastructures, failure of its infrastructures or if the Services generate reputable traffic. unnatural.
https://www.oceanvacances.com/ and the host may not be held liable in the event of malfunction of the Internet network, telephone lines or computer and telephony equipment, particularly due to network congestion preventing access to the server.

5. Intellectual property and counterfeiting.
https://www.oceanvacances.com/ is the owner of the intellectual property rights and holds the rights to use all the elements accessible on the website, in particular the texts, images, graphics (created by Sté Caleîs, Cédric Pennetier, 21 rue Blaise Pascal - 33800 Bordeaux), logo, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of : https://www.oceanvacances.com/.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of Liability.
https://www.oceanvacances.com/ acts as publisher of the site. https://www.oceanvacances.com/ is responsible for the quality and accuracy of the Content it publishes.
https://www.oceanvacances.com/ cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the website. https://www.oceanvacances.com/, This may result either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
https://www.oceanvacances.com/ cannot be held liable for any indirect damage (such as loss of market or loss of opportunity) resulting from the use of the https://www.oceanvacances.com/. Interactive areas (possibility to ask questions in the contact area) are available to users. https://www.oceanvacances.com/ reserves the right to delete, without prior notice, any content posted in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://www.oceanvacances.com/ also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

Hyperlinks
In order to facilitate access to other sites that may provide additional information, Ocean Vacances has inserted a certain number of links on the site. Nevertheless, Ocean Vacances cannot be held responsible for any third party site to which the Internet user may have access via https://www.oceanvacances.com

7. Management of personal data.
The Customer is informed of the regulations concerning marketing communications, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (RGPD: n° 2016-679).

7.1 Persons responsible for collecting personal data
For the Personal Data collected in the context of the creation of the User's personal account and his browsing on the Website, the controller of the Personal Data is: Ocean Vacances. https://www.oceanvacances.com/ is represented by Loïc Péron, its legal representative.
As the party responsible for processing the data it collects, https://www.oceanvacances.com/ undertakes to comply with the legal provisions in force. In particular, it is the responsibility of the company to establish the purposes for which its data is processed, to provide its prospects and customers with full information on the processing of their personal data once their consent has been obtained, and to maintain an accurate data processing register. Whenever https://www.oceanvacances.com/ processes Personal Data, https://www.oceanvacances.com/ takes all reasonable steps to ensure that Personal Data is accurate and relevant to the purposes for which it is to be used. https://www.oceanvacances.com/ treats them.

7.2 Purpose of the data collected

https://www.oceanvacances.com/ may process all or part of the data:
When you browse the website https://www.oceanvacances.com/ For example, we ask you to provide us with various personal data such as :

  • When you use our contact form

  • When you make a reservation

  • When you answer our satisfaction questionnaire

  • When you subscribe to the newsletter

  • When you log in to your personal space

The data requested is as follows:
Your details: surname, first name, date of birth, place of birth, home address, e-mail address, telephone number and mobile phone number.
Data of accompanying persons: name, first name, date and places of birth, with their prior agreement.
Elements linked to the customer account: password, stay history, (date of stay, type of accommodation reserved, length of stay)
Information relating to your use of our website.
Payment information (payment method, amount paid)
Information regarding your applications on our RECRUITMENT page (CV, letter, photo)

We also collect other data that can be activated or deactivated from your devices
to enable navigation on the Site and the management and traceability of services ordered by the user: connection and use of the Site data, invoicing, order history, etc.
to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
to improve navigation on the Site: connection and usage data
to conduct voluntary satisfaction surveys on https://www.oceanvacances.com/ e-mail address
to carry out communication campaigns (Push SMS, email): telephone number, email address
Respond to your requests, expectations and complaints when you use our contact form
https://www.oceanvacances.com/ does not sell your personal data, which is only used for statistical and analysis purposes.
Storage times for your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username). Site managers can also view and modify this information.

7.3 Right of access, rectification and opposition

In accordance with current European regulations, Users of https://www.oceanvacances.com/ have the following rights:

  • right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completeness of User data, right to lock or erase User data of a personal nature (article 17 GDPR), when they are inaccurate, incomplete, equivocal, out of date, or the collection, use, communication or retention of which is prohibited

  • right to withdraw consent at any time (article 13-2c GDPR)

  • right to limit the processing of User data (article 18 GDPR)

  • right to object to the processing of User data (article 21 GDPR)

  • right to portability of the data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR)

  • the right to determine what happens to Users' data after their death and to choose to whom this data should be disclosed. https://www.oceanvacances.com/ will have to pass on (or not) its data to a third party that it has designated in advance

As soon as https://www.oceanvacances.com/ is aware of the death of a User and in the absence of instructions from the User, https://www.oceanvacances.com/ undertakes to destroy its data, unless it needs to be kept for evidential purposes or to comply with a legal obligation.

If the User wishes to know how https://www.oceanvacances.com/ use their Personal Data, ask for them to be rectified or object to them being processed, the User may contact https://www.oceanvacances.com/ in writing to the following address
Ocean Vacances, 301 Rue d'Oyamburua 64210 Bidart.

In this case, the User must indicate the Personal Data that he would like to be deleted. https://www.oceanvacances.com/ corrects, updates or deletes, by identifying himself/herself precisely with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on https://www.oceanvacances.com/ by law, particularly with regard to the retention or archiving of documents. Finally, Users of https://www.oceanvacances.com/ can lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data
https://www.oceanvacances.com/ shall not process, host or transfer the Information collected on its Customers to a country outside the European Union or recognised as «non-adequate» by the European Commission without first informing the Customer. However, https://www.oceanvacances.com/ remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).
https://www.oceanvacances.com/ undertakes to take all necessary precautions to protect the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer's Information is brought to the attention of https://www.oceanvacances.com/, The Customer shall be informed as soon as possible of the corrective measures taken. In addition https://www.oceanvacances.com/ does not collect any «sensitive data».
The User's Personal Data may be processed by subsidiaries of https://www.oceanvacances.com/ and subcontractors (service providers), exclusively in order to achieve the purposes of this policy. Subcontractor for our planning management software (Sequoiasoft for Thélis résa).
Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to the data of Users of https://www.oceanvacances.com/ are mainly our customer service agents.

7.5 Types of data collected
Concerning users of a Site https://www.oceanvacances.com/ , The following data is essential for the operation of the service and will be kept for a maximum period of 1 year after the end of the contractual relationship:
name, postal address, email address and website
Personal data relating to your bookings on the site https://www.oceanvacances.com/, are kept for longer periods in order to meet legal obligations (such as tax regulations).
https://www.oceanvacances.com/ also collects information to improve the user experience and provide contextualised advice:
cookies, third-party tracking tools, track your interactions with this embedded content
This data is kept for a maximum period of 1 year after the end of the contractual relationship.

8. Incident notification
Regardless of efforts, no method of transmission over the Internet, or method of electronic storage, is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all matters relating to the security of their account and providing them with all information necessary to help them meet their own regulatory reporting obligations.
No personal information about the user of the https://www.oceanvacances.com/ is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the purchase of https://www.oceanvacances.com/ and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the site https://www.oceanvacances.com/.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://www.oceanvacances.com/ uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords. The data used is encrypted and protected using SSL (Secure Socket Layer) protocol.

When processing Personal Data, https://www.oceanvacances.com/ takes all reasonable steps to protect them against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags
The website https://www.oceanvacances.com/ contains a number of hypertext links to other sites, set up with the authorisation of https://www.oceanvacances.com/. However, this is not the end of the story, https://www.oceanvacances.com/ does not have the possibility of checking the content of sites visited in this way, and consequently accepts no responsibility in this respect.
Unless you decide to disable cookies, you agree that the site can use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

9.1. " COOKIES "

If you leave a comment on our site, you may save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year.

If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing an article, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the article you have just modified. It expires after one day.

Content embedded from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.
https://www.oceanvacances.com/ is likely to process information about the User's visit to the Site, such as the pages consulted and searches carried out. This information enables https://www.oceanvacances.com/ to improve the content of the Site and the User's browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or depending on the sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting Cookies from time to time, before a Cookie is likely to be stored on their terminal. https://www.oceanvacances.com/ informs the User that, in this case, it is possible that not all the functions of their browser software will be available.

If the User refuses to save Cookies on his/her terminal or browser, or if the User deletes those saved, the User is informed that his/her browsing and experience on the Site may be limited. This may also be the case when https://www.oceanvacances.com/ or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://www.oceanvacances.com/ declines all responsibility for the consequences of the impaired operation of the Site and any services offered by https://www.oceanvacances.com/, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for the User to use Cookies. https://www.oceanvacances.com/ to save or consult the Cookies required for their operation by the User's choice. For the management of Cookies and User choices, the configuration of each browser is different. This is described in the browser's help menu, which will indicate how the User can modify his/her wishes with regard to Cookies.

Users can choose to express and modify their wishes regarding Cookies at any time. https://www.oceanvacances.com/ may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the Twitter, Facebook, Linkedin and Google Plus social networks on the https://www.oceanvacances.com/ website or mobile application and if the User has accepted the deposit of cookies by continuing to browse the https://www.oceanvacances.com/, Twitter, Facebook, Instagram, Linkedin and Google Plus may also place cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are only placed on your terminals if you give your consent, by continuing to browse the website or mobile application of https://www.oceanvacances.com/. However, the User may at any time withdraw his/her consent for https://www.oceanvacances.com/ sets this type of cookie.

Article 9.2. INTERNET TAGS

https://www.oceanvacances.com/ may occasionally employ web beacons (also known as «tags», action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them via a specialist web analytics partner who may be located (and therefore store relevant information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.
This technology enables https://www.oceanvacances.com/ to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.

The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the activity of the Site for the attention of https://www.oceanvacances.com/, and to provide other services relating to the use of this site and the Internet.

10. Applicable law and jurisdiction.
Any dispute relating to the use of the site https://www.oceanvacances.com/ is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Bayonne.